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CPRA Requests

The health and safety of our residents and staff is our top priority. Since the Covid-19 Pandemic began, we have worked in accordance with care delivery guidelines set forth by public health agencies. We continue to train for best health and safety outcomes. In addition, we are as responsive as possible to loved ones of our residents because we value the emotional health of our residents.

Frequently Asked Questions:

What is the California Consumer Privacy Act (CCPA)?
The California Consumer Privacy Act (CCPA) is a state law that grants California residents specific rights
regarding the collection, use, and disclosure of their personal information by businesses.
What rights do I have under the CCPA?
As a California resident, you have the right to:
(i) Know what personal information is collected: You can request information about the
categories and specific pieces of personal information a business has collected about you,

(ii) Delete personal information: You can request the deletion of personal information that a
business has collected from you.

(iii) Opt-out of the sale of personal information: You can opt-out of the sale of your personal
information to third parties.

(iv) Non-discrimination: You have the right not to be discriminated against for exercising your
CCPA rights.

How do I submit a CCPA request?
To submit a CCPA request, you can either: (1) submit an online request by clicking the hyperlink on the facility website [link to facility CPRA form]; or (2) calling 1-844-440-0098 to submit a request by phone. Clearly
state the nature of your request and provide the necessary information for verification.
What information do I need to include in my CCPA request?
When submitting a CCPA request, you typically need to provide:
(i) Your name and contact information.
(ii) Enough information for the business to verify your identity.
(iii) Details about the specific rights you are exercising (e.g., access, deletion, opt-out).
How long does it take to get a response to my CCPA request?
Under the CCPA, businesses generally have 45 days to respond to a verifiable consumer request.
However, they may extend this period by an additional 45 days under certain circumstances.
Is there a fee for making a CCPA request?
No, businesses are not allowed to charge a fee for verifying your request and providing the requested information. However, they may charge a reasonable fee for additional copies or services requested.